Privacy Policy

Welcome to Cloudtuner.

Cloudtuner is an AI-assisted Cloud Operations platform providing Cloud Financial Operations (FinOps), Cloud Security Operations (SecOps), Cloud Governance, Security Monitoring, Cost Optimisation, Infrastructure Analysis, and Managed Cloud Security Services.

Cloudtuner is a product operated by:

• Roboi Private Limited

  India

• Robo Intelligence Information Technology LLC

  United Arab Emirates

(referred to collectively as "Cloudtuner", "Company", "we", "our", or "us").

This Privacy Policy explains how we collect, use, process, protect and disclose information when you use Cloudtuner, our websites, dashboards, APIs, software and managed services.

This Privacy Policy applies to:

• Cloudtuner Web Platform
• Dashboards
• APIs
• AI-powered analytics
• Managed Cloud Security Services
• Cost Optimisation Services
• Security Monitoring
• Cloud Infrastructure Assessments
• Customer Support
• Professional Consulting Services

Depending on the services used, we may collect:

Customer Information

• Name
• Company Name
• Business Email
• Phone Number
• Job Title
• Country

Account Information

• Login credentials
• Authentication tokens
• User roles
• Access permissions

Cloud Infrastructure Metadata

Cloudtuner may analyse cloud environments including but not limited to:

• AWS resources
• Azure resources
• Google Cloud resources
• Kubernetes clusters
• Virtual Machines
• Storage resources
• Databases
• IAM configurations
• Security Groups
• Firewall configurations
• Cloud Billing Information
• Usage metrics
• Infrastructure inventory

For monitoring and optimisation purposes, Cloudtuner may collect:

• System logs
• Security events
• Audit logs
• API usage logs
• Login history
• Access attempts
• Configuration changes
• Cloud usage statistics
• Performance metrics
• Infrastructure health information

Cloudtuner uses Artificial Intelligence and Machine Learning to improve operational efficiency, including:

• Threat detection
• Security anomaly identification
• Cost optimisation recommendations
• Infrastructure optimisation
• Compliance monitoring
• Configuration reviews
• Alert prioritisation
• Predictive analytics
• Capacity planning
• Root cause analysis assistance

Where customers subscribe to managed cloud security services, our security specialists may assist with:

• Security posture reviews
• Vulnerability identification
• Security best practice implementation
• Compliance assessments
• Cloud hardening
• Identity and Access Management reviews
• Infrastructure monitoring
• Incident investigation support
• Security advisory services

We use information to:

• Deliver Cloudtuner services
• Optimise cloud costs
• Improve infrastructure efficiency
• Monitor security posture
• Detect potential threats
• Improve AI models
• Provide customer support
• Generate reports and dashboards
• Meet legal obligations
• Improve product quality

Information may only be shared:

• with authorised employees
• with approved subcontractors under confidentiality obligations
• with cloud infrastructure providers where technically necessary
• where required by applicable law
• with customer-authorised third-party integrations

Cloudtuner follows industry-recognised security practices designed to protect customer information, including, where appropriate:

• Encryption in transit
• Encryption at rest
• Role-based access controls
• Least privilege principles
• Multi-factor authentication
• Secure software development practices
• Logging and auditing
• Vulnerability management
• Infrastructure monitoring
• Regular security reviews

Cloudtuner is designed to enhance cloud visibility, operational efficiency and security posture through AI-assisted analytics and professional expertise. While we follow recognised industry standards and best practices, no software platform, monitoring solution or managed security service can guarantee complete protection against every cyber threat or security incident.

Accordingly:

• Cloudtuner does not guarantee that customer environments will be free from cyberattacks, malware, ransomware, unauthorised access, data breaches, insider threats, zero-day vulnerabilities, service interruptions or other security incidents.
• AI-generated insights, alerts and recommendations are probabilistic and may produce false positives, false negatives or incomplete results.
• Customers remain responsible for their own cloud configurations, access controls, security policies, backup strategies, disaster recovery plans, patch management and regulatory compliance unless these responsibilities are expressly assumed by the Company under a written managed services agreement.
• Cloudtuner's services are intended to supplement, and not replace, an organisation's overall security governance and operational controls.

Customers agree to:

• Maintain secure credentials
• Enable multi-factor authentication where available
• Grant only necessary permissions
• Review AI recommendations before implementation where applicable
• Maintain backups
• Apply security updates
• Comply with applicable laws
• Notify Cloudtuner promptly of suspected unauthorised access

Information is retained only for as long as necessary to:

• Provide services
• Meet contractual obligations
• Resolve disputes
• Comply with legal requirements
• Improve platform performance
• Maintain audit records

Customer information may be processed in jurisdictions where Cloudtuner or its service providers operate. We implement reasonable safeguards intended to protect personal information during international transfers in accordance with applicable law.

Our websites may use cookies and similar technologies for:

• Authentication
• Session management
• Website performance
• Analytics
• Security
• User preferences

Cloudtuner may integrate with third-party cloud platforms and security services, including providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP) and other enterprise infrastructure providers. Use of these services is subject to the respective providers' terms and privacy policies.

Subject to applicable law, users may have rights to:

• Access their personal information
• Request corrections
• Request deletion where applicable
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where legally applicable

Cloudtuner is intended solely for business and enterprise use and is not directed at children under the age of 18.

We may update this Privacy Policy periodically. Material changes will be published on our website together with the revised effective date. Continued use of the services after such updates constitutes acceptance of the revised policy.